{"id":98,"date":"2025-10-17T00:27:08","date_gmt":"2025-10-17T00:27:08","guid":{"rendered":"https:\/\/naturatouch.ca\/?page_id=98"},"modified":"2025-10-19T01:33:12","modified_gmt":"2025-10-19T01:33:12","slug":"livraison_retours","status":"publish","type":"page","link":"https:\/\/naturatouch.ca\/fr\/shipping_returns\/","title":{"rendered":"Politique d'exp\u00e9dition et de retour"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;section&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row admin_label=&#8221;row&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Text&#8221; _builder_version=&#8221;4.27.4&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<div class=\"nt-shipping\">\n<style>\n    .nt-shipping {\n      --brand:#697A5D;\n      --text:#2E2E2E;\n      --muted:#6b6b6b;\n      --bg:#FFFFFF;\n      font-family: system-ui,-apple-system,\"Segoe UI\",Roboto,\"Helvetica Neue\",Arial,sans-serif;\n      color: var(--text);\n      background: var(--bg);\n      line-height: 1.7;\n      font-size: 17px;\n      padding: 40px 0;\n    }\n    .nt-shipping h1, .nt-shipping h2, .nt-shipping h3 {\n      color: var(--brand);\n      margin: 32px 0 12px;\n      line-height: 1.25;\n      font-weight: 600;\n    }\n    .nt-shipping h1 { font-size: 30px; font-weight: 700; margin-bottom: 18px; }\n    .nt-shipping h2 { font-size: 23px; margin-top: 32px; }\n    .nt-shipping h3 { font-size: 19px; margin-top: 20px; }\n    .nt-shipping p { margin: 0 0 22px; }\n    .nt-shipping ul { margin: 0 0 22px 22px; }\n    .nt-shipping li { margin: 7px 0; }\n    .nt-shipping .lead { color: var(--muted); margin-top: 6px; }\n    .nt-shipping hr {\n      border: 0;\n      height: 1px;\n      background: var(--brand);\n      margin: 20px 0 30px;\n      opacity: 0.9;\n    }\n    .nt-shipping a { color: var(--brand); text-decoration: underline; }\n    .nt-shipping em { color: var(--muted); font-style: italic; }\n  <\/style>\n<h1>Shipping &#038; Returns<\/h1>\n<p class=\"lead\">Updated: October 2025<\/p>\n<p>Each <strong>Natura Touch<\/strong> product is freshly prepared and packed with care in Laval, Qu\u00e9bec. Below are our shipping timelines and return policy for our natural, personal-care products.<\/p>\n<hr>\n<h2>Shipping<\/h2>\n<h3>Processing Time<\/h3>\n<p>Orders are typically prepared within <strong>2\u20133 business days<\/strong> (Monday\u2013Friday, excluding holidays). You\u2019ll receive a tracking number by email once your parcel is shipped.<\/p>\n<h3>Estimated Delivery (Canada)<\/h3>\n<ul>\n<li><strong>Qu\u00e9bec &#038; Ontario:<\/strong> usually <strong>2\u20134 business days<\/strong> after dispatch.<\/li>\n<li><strong>Western Canada (BC, AB, SK, MB):<\/strong> typically <strong>5\u20137 business days<\/strong>.<\/li>\n<li><strong>Atlantic &#038; Northern regions:<\/strong> typically <strong>5\u20138 business days<\/strong>.<\/li>\n<\/ul>\n<p>Delivery times are estimates from carriers and may vary due to weather, shipping volume, or remote destinations.<\/p>\n<h3>Carriers<\/h3>\n<p>We partner with trusted carriers including <strong>Canada Post<\/strong>, <strong>Sendle<\/strong>, and <strong>UniUni<\/strong> to ensure safe, trackable delivery.<\/p>\n<h3>Shipping Rates<\/h3>\n<p>Rates are automatically calculated at checkout based on total weight and destination.<\/p>\n<p><em>Note:<\/em> Natura Touch is not responsible for delivery delays caused by carriers, weather, or incorrect shipping details provided at checkout.<\/p>\n<hr>\n<h2>Returns &#038; Exchanges<\/h2>\n<p>Because our products are <strong>natural, handcrafted, and intended for personal use<\/strong>, we cannot accept returns or exchanges once an order has left our facility. This ensures every customer receives <strong>fresh, uncontaminated products<\/strong> made under controlled conditions.<\/p>\n<p>We also cannot verify or guarantee the <strong>storage conditions<\/strong> of returned products (heat, humidity, handling), which can affect product safety and stability. For this reason, <strong>returns are not accepted<\/strong> except in limited cases of verified shipping errors or damage.<\/p>\n<h3>Damaged, Incorrect, or Incomplete Orders<\/h3>\n<p>If your order arrives damaged, incorrect, or incomplete, please contact us within <strong>48 hours<\/strong> of delivery at <a href=\"mailto:info@naturatouch.ca\">info@naturatouch.ca<\/a>. Include your <strong>order number<\/strong> and <strong>clear photos<\/strong> of the issue. We will review your claim and provide a replacement or solution as quickly as possible.<\/p>\n<hr>\n<h2>Additional Notes<\/h2>\n<p>All our formulations are stability-tested and preserved using <strong>natural preservatives<\/strong> and <strong>plant-based ingredients<\/strong>. We produce in small batches to maintain maximum freshness, quality, and safety \u2014 part of our ongoing commitment to clean, transparent, and nature-inspired beauty.<\/p>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Shipping &#038; Returns Updated: October 2025 Each Natura Touch product is freshly prepared and packed with care in Laval, Qu\u00e9bec. Below are our shipping timelines and return policy for our natural, personal-care products. Shipping Processing Time Orders are typically prepared within 2\u20133 business days (Monday\u2013Friday, excluding holidays). You\u2019ll receive a tracking number by email once [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":386,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"<!-- wp:heading -->\n<h2 class=\"wp-block-heading\"><strong>Shipping<\/strong><\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>At <strong>Natura Touch<\/strong>, each product is freshly prepared, packed with care, and shipped from Laval, Qu\u00e9bec.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul class=\"wp-block-list\"><!-- wp:list-item -->\n<li><strong>Processing time:<\/strong> Orders are typically prepared within <strong>2\u20133 business days<\/strong>.<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><strong>Delivery time:<\/strong> Standard delivery within <strong>3\u20138 business days<\/strong> across Canada, depending on location and carrier.<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><strong>Carriers:<\/strong> We use reliable partners such as <strong>Canada Post<\/strong>, <strong>Sendle<\/strong>, and <strong>UniUni<\/strong> to ensure safe and timely delivery.<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><strong>Shipping rates:<\/strong> Calculated automatically at checkout based on package weight and destination.<\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:paragraph -->\n<p>Once shipped, you\u2019ll receive a <strong>tracking number<\/strong> by email. Natura Touch is not responsible for delays caused by carriers, weather, or incorrect shipping details provided at checkout.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:separator -->\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n<!-- \/wp:separator -->\n\n<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\"><strong>Returns and Exchanges<\/strong><\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Because our products are <strong>natural, handcrafted, and intended for personal use<\/strong>, we cannot accept returns or exchanges once an order has left our facility.<br>This policy helps ensure that every customer receives <strong>fresh, uncontaminated products<\/strong> made under controlled conditions.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>We also cannot resell or verify the storage conditions of returned items \u2014 factors like heat, humidity, and handling can affect product safety and stability. For that reason, <strong>returns are not accepted<\/strong> except in limited cases of verified shipping errors or damage.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If your order arrives <strong>damaged, incorrect, or incomplete<\/strong>, please contact us within <strong>48 hours<\/strong> of delivery at <strong><a>info@naturatouch.ca<\/a><\/strong>. Include your <strong>order number and clear photos<\/strong> of the issue so we can quickly review and provide a replacement or solution.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:separator -->\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n<!-- \/wp:separator -->\n\n<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\"><strong>Additional Notes<\/strong><\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>All our formulations are tested for stability and safety using <strong>natural preservatives and plant-based ingredients<\/strong>. We prepare small batches to maintain freshness and quality \u2014 this is part of our commitment to clean, safe, and transparent beauty.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><\/p>\n<!-- \/wp:paragraph -->","_et_gb_content_width":"","om_disable_all_campaigns":false,"footnotes":""},"class_list":["post-98","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Shipping and Returns Policy - Natura Touch<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/naturatouch.ca\/fr\/livraison_retours\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Shipping and Returns Policy - Natura Touch\" \/>\n<meta property=\"og:description\" content=\"Shipping &amp; Returns Updated: October 2025 Each Natura Touch product is freshly prepared and packed with care in Laval, Qu\u00e9bec. 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