Privacy Policy

Last updated: October 2025

At Natura Touch, your privacy matters. This policy explains how we collect, use, and protect your personal information when you visit or purchase from naturatouch.ca.

Who We Are

Website: https://naturatouch.ca. We are a Canadian company based in Laval, Québec, dedicated to creating 100% natural, handcrafted skincare products.

Information We Collect

• Personal details: name, email, phone, shipping/billing addresses.
• Payment info: processed securely by third parties (e.g., Stripe, PayPal). We do not store full card details.
• Technical data: IP address, browser type, cookies for analytics and functionality.
• Messages: information submitted via forms, comments, or newsletter sign-ups.

Comments

When visitors leave comments, we collect the data shown in the form, the IP address, and browser user-agent string to help detect spam. An anonymized hash of your email may be sent to Gravatar to verify usage. Gravatar privacy policy: automattic.com/privacy. After approval, your profile image may appear alongside your comment.

Media

If you upload images, avoid including embedded location data (EXIF GPS). Visitors can download and extract location data from images on the site.

Cookies

• Convenience cookies: save your name/email when commenting (lasts up to one year).
• Session cookies: remember preferences and login sessions; expire automatically.
• Analytics cookies: anonymously track site performance and usage.

You can disable cookies in your browser settings at any time.

Embedded Content from Other Websites

Articles may include embedded content (e.g., videos, images, or posts). Embedded content behaves as if you visited the original website, which may collect data, use cookies, or track interactions. Review their privacy policies for details.

How We Use Your Information

• To process and deliver orders and send confirmations.
• To respond to support inquiries.
• To send optional marketing communications (only if you consent).
• To analyze and improve website performance.

Who We Share Your Data With

We share information only with trusted partners required to operate our business, such as payment processors, shipping carriers, and analytics providers. We do not sell or trade your personal data. If you request a password reset, your IP address will appear in the reset email.

How Long We Retain Your Data

• Comments and metadata are retained indefinitely for moderation efficiency.
• User accounts remain active until deleted; admins can view or edit data as needed.
• Order data is retained as required by law for tax and accounting.

Your Rights

Under PIPEDA, you have the right to request access, correction, or deletion of your personal data and to withdraw consent for marketing. Contact us to exercise these rights.

Data Security

We use SSL encryption, secure payment gateways, and restricted access. While no system is fully immune, we apply industry-standard safeguards to protect your information.

Where Your Data Is Sent

Visitor comments may be screened by automated spam detection systems. Some analytics or email tools may process data outside Canada under equivalent protection standards.

Children’s Privacy

Our website and products are not directed at children under 13. We do not knowingly collect personal data from minors.

Updates to This Policy

This policy may be updated periodically. The most recent version will always be posted on this page.

Contact Us

Email: info@naturatouch.ca
Natura Touch, Laval, Québec, Canada